Terms and Conditions

1. 14 Days Money Back Guarantee

We offer a ‘No Questions’ 14 day money back guarantee. All items must be unused and in original condition, and to be returned in the original packaging.
For all returns, the customer will need to email sales@arkpartsgroup.com.au to get the RA# from our office and which will need to be quoted on the parcel and return documentation.

We reserve the right to charge a minimum 15% re-stocking fee on all returns.

The buyer is responsible for returning the item to our warehouse, including the cost of sending it back to us

Where we have offered free delivery on the original purchase, we reserve the right to charge the actual shipping cost and deduct this amount from the refund amount upon return.

All items will be checked upon return before processing the refund.

2. Handling Time

All items ordered on the website will be shipped out within 3 working days from the date of the order.

While best efforts are taken to ensure that the stock availability is correctly reflected on the website, however there can be instances when the stock is not actually available. In such instances, we shall notify you and offer a full refund or an alternative item or size, to meet your needs.

3. Postage and Delivery Terms and Conditions

All shipping costs are calculated at checkout. If your order is above $100 then you are eligible to receive free shipping across Australia. 

All items are delivered with authority to leave (safe drop). If deemed unsafe by the carrier who is delivering the parcel, items will be carded for collection at the nearest depot.

Please note that ARK Parts will not accept liability for ANY lost, damaged, or stolen orders, or orders destroyed by pets.

4. Care and Handling

Items are packed with durable strength custom made packaging to protect the items inside on the journey to you. All items are checked prior to packing and handled with great care, to ensure that each item is dispatched in perfect condition. ARK Parts is not directly liable for any loss, theft, or damage to any goods whilst in transit; however if your item arrives damaged please contact us at sales@arkpartsgroup.com.au

5. Delivery Delays

The shipping time provided on this website or over the phone/email indicate approximate shipping times only – they are not guaranteed delivery times. ARK Parts cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters, road, traffic or busy periods with freight companies.

6. General

Under no circumstances will ARK Parts (Ark Parts Group) be held responsible or liable in any way for any claims, damages, losses, injuries, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information or life) resulting or arising directly or indirectly from your use of our products, website or from your reliance on the information and material on this website or product insert, even if ARK Parts has been advised of the possibility of such damages in advance.

All buyers acknowledge that they have read and agree to the terms and conditions listed. Purchasing from us is your acceptance of our terms.